An initiative led by Mind in Salford’s Independent Mental Health Advocacy (IMHA) team has been recognised by the Care Quality Commission (CQC) who praised a Mental Health Trust’s engagement with the service as an example of ‘Outstanding Practice’.
Support for the initiative was espoused in last month’s inspection report of Prestwich Site which is one of Greater Manchester Mental Health NHS Foundation Trust’s inpatient mental health units.
The report summarised that overall, “staff cared for patients with compassion; feedback from patients confirmed that staff treated them well and with kindness; and staff involved patients and those close to them in decisions about their care and treatment”, resulting in most services being rated as ‘Good’.
Services in the Substance Misuse and Child and Adolescent wards however, received ‘Outstanding Practice’ commendations, for their innovative approach to service planning and provision.
Mind in Salford’s IMHA Service contributed substantially to the commendation. Charlotte Gaskell, Independent Mental Health Advocate (IMHA) for the Young People at the Junction 17 Unit, established an advocacy working group with another advocacy provider to address collective themes common to clients of both services. The initiative enables greater collaboration between Prestwich Site advocacy providers by working directly with senior leadership teams, and meeting quarterly to assess the impact of individual policies on younger patients.
Not only has this personalised approach been highly regarded by the CQC for its attentiveness to young patients, but also for its success in stimulating communication with Advocacy agencies, particularly as poor communication has been highlighted as a shortcoming of some NHS services in recent years.
In response to the rating, Mind in Salford said, “We are extremely proud of the work of our advocates, who work tirelessly to represent the views and secure the rights of their clients. We are committed to providing advocacy services for patients across Prestwich and Salford, and are extremely pleased that GM Mental Health Trust and the CQC recognise the importance that the role plays in supporting and empowering service users.”
Read the full inspection report here.