Phoebe is a 24-year-old social housing tenant from Salford, who has lived in her current home since she was a toddler. Along with an estimated 7 million others across the UK, Phoebe is an informal carer to her mother, who experiences periods of poor mental health.
We met Phoebe at START, a creative arts and wellbeing centre in Salford, where we were kindly given the opportunity to speak to START members about their experience with housing as part of our Brick by Brick campaign . Phoebe spoke profoundly about the stigma her family had faced from housing staff due to her mother’s mental health, and explained how a lack of compassion from housing association staff had brought her family to brink of eviction.
We thank Phoebe for writing openly about her family’s experience; her story of neglect of tenant mental wellbeing is all too common. We hope that Phoebe’s words will encourage other tenants to speak out, and encourage Salford’s housing associations to listen and consider what changes they need to make in their organisations so that such scenarios aren’t repeated. Read Phoebe’s housing plea below:
“Please be more aware of residents who won’t let a housing officer in – maybe there’s a reason for it. For example, my Mum is a bad hoarder and we were constantly threatened with eviction, I was always terrified we’d be kicked out each day growing up. The housing officers would come in really rudely, take photos and leave again. It was only when she got CBT that they understood, yet still no help, not with mental health, not with the black mould in my house that we’ve lived with since I was three (I’m 24 now) – nothing. They won’t even help my sister who’s suicidal because she’s that desperate for help with housing – things need fixing and she needs adjustments. It feels like they just don’t care.”
Has your experience with housing in Salford affected your mental health? By sharing your story, you could help us better understand the real problems in Salford’s housing system, and encourage others to speak out about their experiences. Write your housing plea, or get in touch with us at, firstname.lastname@example.org .