Crisis Support

If you are in crisis, you should:

  • Call 999
  • Contact one of the organisations below
  • Call your GP (or if you are accessing their services, the crisis team or the CMHT) during office hours, although the waiting times for this may currently be longer than usual
  • Please attend A&E only as an absolute last resort due to the current pressure the NHS is under (Salford Royal has a mental health liaison team)
The Samaritans

Call on 116 123 (FREE) / Email [email protected]

24 hour crisis helpline (free for everyone). An excellent helpline for when you are in crisis. The Samaritans will listen to you without judgement.

Click here to go to The Samaritans website


Text Shout to 85258

Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. They can help with urgent issues such as suicidal thoughts, abuse or assault, self-harm, bullying, relationship challenges.

Click here to go to the Shout website

Mind Urgent Help Tool

This tool is designed to help you understand and manage your situation when you feel like you need help. Among the resources are tools to help you understand and make sense of your experiences, as well as tips for coping and stories from other people who have experienced mental health difficulties. However, if you want to speak to someone right now, the quickest route is to access emergency services.

Click here to go to the Mind Urgent Help webpage

C.A.L.M (Campaign against Living Miserably)

Call the C.A.L.M helpline on 0800 58 58 58

This is a national helpline for men to talk about any issues they are feeling. Open 5pm – midnight, 365 days a year.

Click here to go to the C.A.L.M website



Call the Papyrus Hopeline on 0800 068 4141 / text them on 07786 209697

This is a confidential Suicide Prevention Helpline for young people up to the age of 35 who are worried about how they are feeling or anyone concerned about a young person. (The line is open Mon-Fri 10:00 am to 10:00 pm; Weekends 2:00 pm to 5:00 pm). You can also email [email protected]

Mind Infoline

Call the Mind Infoline on 0300 123 3393

This infoline provides information on types of mental health problem, where to get help, medication and alternative treatments & advocacy. It is open 9am-6pm Monday-Friday.

Click here to go to the Mind Infoline


Text YM to 85258

Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

They also have a Parents Helpline that you can contact if you are worried about your child. You can speak to one of their experts on by calling 0808 802 5544 for free (Mon-Fri from 9.30am to 4pm).

Click here to go to the Young Minds website

Kooth & Qwell

Kooth is a free and anonymous online support service which helps children and young people (aged 11-25) to feel safe and confident in exploring their concerns and seeking professional support.

Qwell is a free, safe and anonymous online mental wellbeing community for adults. It offers very similar support to Kooth but tailored for an adult (26+) audience.

Both offer support such as community forums, 1 to 1 online chat support with trained professionals, and useful self help resources.

Click here to go to the Kooth website

Click here to go to the Qwell website

NHS 111

Call the helpline for free on 111

NHS 111 can help if you have an urgent or non-urgent medical problem and you’re not sure what to do. This is a 24-hour national helpline providing health advice and information.

Click here to go to the NHS 111 website

NHS Every Mind Matters

The NHS Every Mind Matters website has expert advice and practical tips to help you look after your mental health and wellbeing.

Click here to go to the NHS Every Mind Matters webpage

Coronavirus Support & Advice

The Spirit of Salford Helpline is now live. The helpline is for local people who are self-isolating and can’t get support from family, friends or neighbours and need help with:

  • Food shopping
  • Getting essential medication
  • Getting fuel (if you are on a pre-paid meter for gas or electric)
  • Looking after pets

If you need help, or if your group knows someone who does, call 0800 952 1000, Monday – Friday, 8.30am – 6pm.

Greater Manchester Mental Health have launched a 24 hour duty service for both Service Users and Carers on 01204 483071. If you are struggling, please call that number.

The NHS website has up to date information on Coronavirus and any precautions or actions you need to take. This also has links to NHS 111 if you need fast advice and support.

The Public Health England website also has lots of Coronavirus information and help.

National Mind have got some useful tips and resources for maintaining your wellbeing during this difficult period:

National Mind also have useful information for both line managers and staff about supporting yourself and your team when working from home: – Link doesn’t work

If you are in need of support for issues related to domestic abuse, the Government website has a comprehensive list of services that are available nationally during the Coronavirus outbreak.

We hope our directory is as helpful as possible – please use the categories on the right to browse for what you are looking for. If you have any feedback or additions, please contact [email protected]

Self Care and Wellbeing

Tips for managing loneliness

Loneliness is something that we can all experience from time to time. But for some people these feelings can last a long time, make us feel isolated and impact our mental health. Find support around loneliness here.

Money and Mental Well-being

Money and our financial situation can have a big impact on our mental health and how well we feel. Money worries can make our mental health worse, which in turn can then impact on our ability to manage our money. See useful resources here.

Talking about Mental Health

Talking about mental health can feel daunting, but it doesn’t have to be. That’s why Mind has create a helpful guide to talking to others about their mental health as well as free training. Remember, even a small conversation can have a big impact.

Free training

How to have conversations around mental health

Everyday Mindfulness

Mindfulness practices are a great way to regulate your wellbeing and boost feelings of positivity. Below you can find useful mindfulness exercise resources to help you incorporate this into your daily life.

Direct to our YouTube channel

Click through to national mind mindfulness and exercise tips

Mind A-Z of mental health

Mind’s A-Z Mental Health is a comprehensive guide to many common mental health problems, treatments, symptoms and themes, such as workplace wellbeing, supporting others and student life. It offers support, information and advice, as well we sharing stories from real people with lived experience to remind you that you are not alone.


Sleep and our mental well-being are closely connected. Living with a mental health problem can affect how well you sleep, and poor sleep can have a negative impact on your mental health.