Want to hear more about who we are, what we do, and how you can get involved in supporting our vital local work?
We value our communications with people that live and work in Salford, and want to involve the public in our work as much as we can. This said, it’s up to you how you want to hear from us and you can change your choices at any time.
If you provide your details, we will send you our monthly Newsletter, which will contain information about events, training, fundraising, volunteering and campaigning opportunities, and ways to support our work.
We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our Privacy Policy.
For more information, to update your choices or to stop us sending you updates contact us on 0161 710 1070 or via email to communications@mindinsalford.org.uk.
Mind in Salford needs to record information about you to help with your enquiry. We have a legitimate interest to do this.
When we record and use your personal information, we:
Please let us know if you’d like more information about how we’ll use your data.
Emailing you about your case
From time to time we may need to mail you with updates about your case or to ask for more information to help us progress your case. Emails between you and your advisor are stored both in a secure cloud-based data storage system and locally within the Mind in Salford office email system where the advisor is based. With your agreement, we will log all your information, correspondence, and notes about your problem into our secure case management system. We will delete the emails from the email system once we have concluded your case.
Special category data and email advice
Please note that there is still no universally adopted method for securely sending email and you may wish to post or hand deliver “special category data” to us at one of our offices or convey information by phone*. Alternatively, you can request that we correspond with you by email using encrypted Microsoft Word documents as attachments.
*This is because special category data is more sensitive, and so needs more protection. For example, information about an individual’s race, ethnic origin, religion, political opinion, genetics, biometrics (where used for ID purposes), health, sex life or sexual orientation, trade union membership, or criminal convictions.
We need your consent to record and use your “special category personal data”
We need your explicit consent to record and use some information, including your gender identity or sexual orientation, race or ethnic origin, religion, health conditions, political opinions, criminal convictions, and trade union membership.
If you agree, we’ll use this information, which is known as “special category personal data” to:
We’ll make sure all of your information is kept safe in our secure offices and secure case management system. Every effort will be made to anonymise your special category personal data prior to creating reports for monitoring and research purposes.
Policies and Procedures
It is important that you and your advisor at Mind in Salford are on the same page. We want to ensure that you are aware of the policies and procedures that are the most relevant to you. If you would like additional information about any policies and procedures at Mind in Salford, please ask your advisor.
Can we contact you for feedback?
We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes our funders or a trusted research organisation will help us do that.
We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data (if you consent to our collection of that data) so that we hear from different groups.
