Our charity provides a range of services to people across Salford and sites in Manchester.
We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues.
We have the following vacancies:
Job Title: Welfare Rights & Debt Adviser
Contract Length: Permanent
Hours: 37.5 hours per week
Line Manager: Advice Service Manager
Salary: £25,500 – £27,500 dependent on experience
Closing Date for applications: Friday 15th December.
- This role involves working with the Salford Living Well Service in partnership with Mind in Salford. This service is a community mental health service delivered in partnership between a number of different agencies; Greater Manchester Mental Health, Six Degrees, Wellbeing Matters, Start and Mind in Salford. The service supports people who need more support than their GP for mental health and who are not under the community mental health teams. It is a multidisciplinary team which includes health professionals and peer mentors. Their aim is to provide mental health support to help people remain well in the community.
- Working with the Salford Living Well Service in local hubs to support clients, including attending service meetings, huddles and case discussions.
- Supporting a paid peer mentor who has lived experience of mental health difficulties or caring for someone experiencing mental ill health. The peer mentor supports service users with listening and practical support with paperwork and processes in relation to debt and welfare benefits.
- Providing a full debt and benefits service to clients including debt counselling, financial capability, budgeting support, grants and signposting to mental health support.
- Providing high quality advice and casework support to people with mental health difficulties
- Contributing to Mind’s national campaigning work
- To carry a caseload and work with clients on a one-to-one basis, to provide welfare rights advice, information and support
Main Duties & Responsibilities
- To work at all times under the instruction and guidance of the specified line management structure.
- To carry a caseload and work with clients on a one-to-one basis, to provide welfare rights advice, debt counselling & advice, grant applications, information and support.
- To work within settings as required within the Salford Living Well Service.
- To provide information and casework support for Mind in Salford on welfare rights.
- To maintain and disseminate up-to-date knowledge of welfare rights policy, structure and legislation.
- To work within and meet agreed case-working standards, monitoring systems/requirements and service goals.
- To provide the service in a range of styles and venues, which may include providing a drop-in service, telephone-based support, and work at different sites.
- To maintain up to date and accurate records around all work.
- To work collaboratively as part of the team in providing services to clients.
- To work as a member of the team, contributing to service planning and developments.
- Where necessary to provide cover within the team.
- To undertake any other reasonable duties.
- To attend and participate in relevant meetings and give reports/presentations when required.
- To comply with, promote and contribute to the development of Mind in Salford’s policies and procedures, including its Equal Opportunities and Equality and Diversity policies
- To participate constructively in appropriate internal and external training courses, supervision and staff away days.
- To work effectively as an individual and as part of a team in all aspects of the role.
Knowledge and Skills
- Able to understand wishes and needs of mental health service users and speak up on their behalf.
- Have at least 1 year experience of delivering Welfare Rights advice in a related setting.
- Have at least 1 year experience of delivering debt advice in a related setting
- The Certificate of Money Advice Practice qualification is desirable or willingness to complete training to gain this.
- Able to deliver written and verbal reports of a high standard.
- Able to prioritise and organise own caseload.
- Ability to maintain comprehensive work records on our client management database, and work within and meet agreed case-working standards, requirements, targets and service goals
- Able to engage with vulnerable adults and establish or maintain effective relationships with professionals across varying disciplines.
- Good negotiation and problem solving skills.
- Able to work as part of a team and on own initiative.
- Understanding of and commitment to equal opportunities and diversity.
- Interest in service user empowerment and participation.
- Interest in Mental Health Law and Mental Health services.
- Written and verbal communication is concise and accurate.
- Able to develop and maintain positive working relationships.
- Committed and reliable member of team.
- Focused on views and needs of service users
Job Title: Impact Evaluation & Compliance Manager
Salary: £29,355 – £33,495 dependent on experience
Are you interested in impact evaluation in the charitable sector? Are you an experienced manager with skills in data visualisation and compliance processes? Do you want to help empower and support people who have experience of mental health issues by contributing to the design and evaluation of mental health services?
Our charity provides a range of innovative services for people with mental health issues, those with learning disabilities, people over 60 and LGBT+ communities across Salford and Greater Manchester.
We are looking for an Impact Evaluation & Compliance Manager to help to support our impact evaluation work and ensure that the organisation continues to develop and deliver innovative, evidence-based programming. Mind in Salford is committed to the training and development of our staff and there is opportunity for growth in the role.
The post is for 37.5 hours per week.
Your main duties and responsibilities will include but are not limited to:
- Overseeing the production of monthly & quarterly service reporting to share internally and externally
- Ensuring compliance with statutory requirements including Health & Safety, safeguarding and all reporting activities.
- Overseeing the charities quality marks.
- Managing and working with the Data Officer to successfully transition to a new CRM (Salesforce), including overseeing data extraction, cleaning, and manipulation in preparation for data migration & import
- Maintaining and developing internal policies and processes to ensure compliance with eternal requirements.
- Auditing, monitoring, and reviewing compliance management in line with policies, procedures, legislation, and guidelines, ensuring implementation of recommended actions.
- Generating, collating and analysing data and management information to identify opportunities for development of services.
A DBS check and comprehensive references will be required.
Working for Mind in Salford
Mind in Salford is an independent, user focused charity providing vital services to make a positive difference to the wellbeing and mental health of local people. We represent the voice of Salford in campaigning to dispel stigma and influence political, social and cultural change around mental health.
Working for Mind in Salford you will find we put individuals first and are deeply committed to helping people struggling with their mental health get both support and respect
We provide face to face training to enhance your knowledge of mental health and access to a learning platform with a wide range of courses in many different subject areas.
You will have the opportunity for flexible working in line with the needs of the service.
Generous holiday entitlement, which includes three days leave over Christmas and equates to 30 days per month.
Extra day annual leave for Birthday.
Wellbeing leave of three hours per month.
We are committed to equal opportunities, value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone, irrespective of age, disability (including those with lived experience of mental or emotional distress), gender identity or expression, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
For more information and an application, pack contact
Tel: 0161 710 1070
Closing Date and time for applications: Friday 8th December at 5pm.
For vacancies across our network of Greater Manchester organisations, you can also visit: gmmind.org.uk/job-vacancies/
You can also follow us on social media to keep up to date with our latest opportunities.