Over the years we have seen many changes to the mental health of our local communities and the services we provide. We are strongly committed to supporting everyone in Salford with mental health issues and building a resilient community.
We value and care for the people we support through our services and we are committed to recruiting the best possible people for each position to join our team.
We are a friendly and supportive place to work and our team are passionate, dedicated and committed to making a difference to in order to achieve our mission and vision.
Equality, Diversity and Inclusion Staff Benefits
Our charity provides a range of services to people across Salford and sites in Manchester.
We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues. We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership and pregnancy and maternity.
- We operate a hybrid working policy meaning you can work flexibly, to suit your needs.
- We offer generous holiday entitlement which includes 27 days holiday plus 8 days statutory days and 3 days additional over the Christmas period (pro rata). Further, an extra day annual leave for birthday.
- Staff members are granted an additional 3 hours per month as wellbeing time.
- Our social secretaries team organise regular well-being activities to help with staff connectedness.
- We are have an internal learning management system with access to over 4,000 courses to continue your professional development and skills.
We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the nature of the role) and receipt of two satisfactory references.
Vacancies
Living Experience Peer Support Worker
Job Title: Living Experience Peer Support Worker
Contract Length: Permanent
Hours: 37.5 per week
Line Manager: Lived Experience Manager
Location(s): Cromwell House & Community venues.
Salary: £24,785 per annum
About the role:
The Referral and Assessment Hub (RAH) is a new and exciting addition to mental health support, having launched in January 2025. It serves as the front door to mental health services in Salford, ensuring that all community referrals are responded to in a timely, consistent, and transparent way. The service aims to ensure that individuals receive the most appropriate care and treatment, in the right place and at the right time. The RAH operates Monday to Friday, 9am–5pm.
The successful applicant will work across both the RAH and the Salford Neighbourhood Mental Health Service (SNMHS). This dual role is designed to support service users whose care is transitioning into SNMHS, providing brief ‘waiting well’ interventions to promote wellbeing and ensure continuity of support during this period.
The role will also involve working collaboratively with the team to identify service users who may be experiencing difficulties engaging with mental health services, and exploring what additional support can be offered to improve engagement and accessibility.
Key Responsibilities:
• To work as part of, and alongside, the Referral & Assessment Hub (RAH) team and Salford Neighbourhood Mental Health Service (SNMHS), ensuring peer mentoring is embedded as an integral part of the service user journey.
• To plan, facilitate, and record one-to-one peer mentoring sessions with allocated service users throughout their assessment and ongoing journey.
• To provide structured peer support to individuals accessing the assessment service, ensuring their needs are understood, and that the assessment pathway and processes are clearly explained and supported.
• To maintain contact with service users, including making phone calls from shared working spaces as required.
• To actively participate in Multi-Disciplinary Team (MDT) meetings.
• To support and guide individuals throughout the community assessment process, promoting understanding and engagement.
• To work collaboratively with other professionals, including delivering joint 2:1 interventions where appropriate.
• To support service users to attend their first appointments where required.
• To utilise IT systems effectively to record outcomes and share information in line with service protocols.
• To ensure all sessions are accurately documented in the agreed format and in accordance with RAH procedures.
• To attend individual case reviews, as well as individual and group supervision, using these opportunities to reflect on and develop practice.
• To report any concerns regarding service users promptly to the Lived Experience Manager or RAH Manager.
• To contribute to the ongoing development and improvement of the Referral & Assessment Hub.
• To work in partnership with the Lived Experience Manager and RAH Manager to ensure safe working practices and compliance with health and safety requirements.
• To adhere to all RAH policies, procedures, protocols, and guidelines at all times, particularly those relating to confidentiality and information sharing.
• To maintain clear professional boundaries, recognising the scope and distinct nature of the peer support role.
• To take responsibility for maintaining and developing personal knowledge and skills, including attending training and professional development opportunities.
Mandatory Role Description Information:
• Safeguarding Children and the Protection of Vulnerable Adults – All Referral & Assessment Hub employees / volunteers are required to adhere to the principles of effective and safe safeguarding of children and vulnerable adults
• Infection Control – Infection prevention and control is the responsibility of all Referral & Assessment Hub staff. All staff have a responsibility to protect service users, visitors and each other by consistently observing infection prevention and control guidelines and best practice guidance.
Living Experience Peer Support Worker (Referral Assessment Hub) Job Description
Please complete the application form and email to: admin@mindinsalford.org.uk
Application deadline: 5pm on Friday 5th June 2026.
Interviews will take place in person, dates to be confirmed.
Part Time Living Experience Peer Support Worker (Listening Lounge)
Contract Length: Permanent
Hours: 22.5 hours per week
Line Manager: Lived Experience Manager
Location(s): Various sites across Salford
Salary: £12.71 per hour
We are seeking a Peer Support Worker who can draw upon their lived or living experience of mental health difficulties to help support service users in a Listening Lounge and within Salford Neighbourhood Mental Health Team (SNMHT), formerly known as Living Well.
The successful applicant will be an integral part of a multidisciplinary team and will:
Take part in case discussions, offering a valuable non-clinical, lived-experience perspective
Co facilitate group work with service users
Work alongside keyworkers to provide practical, relational support to individuals accessing the service
This role offers a meaningful opportunity to use lived experience to empower others, promote hope, and support recovery within a compassionate, collaborative service.
About the Listening Lounge:
The Listening Lounge is a collaborative service delivered in partnership by Mind in Salford, Start Inspiring Minds, and the Home-Based Treatment Team (HBTT) within the NHS Mental Health Trust. The service operates as a weekday drop-in provision, currently available from 1:00pm to 3:00pm, Monday to Friday, for individuals experiencing a self-defined mental health crisis.
The service is staffed by Recovery Workers and Peer Support Workers, with on-site managerial support to ensure safe, responsive, and high-quality delivery. It provides a welcoming, non-judgemental environment where individuals can access immediate, person-centred support, with a focus on listening, de-escalation, and connecting people to appropriate ongoing support where needed.
Salford Neighbourhood Mental Health Team (Formerly Salford Living Well)
Salford Neighbourhood Mental Health Team (SNMHT) is a community mental health service delivered in partnership between Greater Manchester Mental Health (GMMH), Mind in Salford, Six Degrees, Wellbeing Matters, and START. The service is jointly funded by GMMH, NHS Salford Clinical Commissioning Group (CCG), and Salford Primary Care Networks.
SNMHT is a multidisciplinary service that brings together a wide range of professional and lived experience roles. The team includes occupational therapists, nurses, recovery workers, psychiatrists, social workers, peer mentors, and a comprehensive psychology team.
Working collaboratively, the service supports adults with mental health needs within the community, offering recovery focused support. We do mental health support differently. Our approach is rooted in people’s strengths, skills and aspirations. By placing these at the centre of our work, we support individuals to aid their recovery, build resilience, and stay well as active members of their communities.
Key Duties (Listening Lounge)
• Work alongside Recovery Workers to provide immediate, compassionate support to individuals presenting in a self-defined mental health crisis, using active listening and validation
• Support to deliver brief, one-off interventions and support onward referrals to appropriate services where required
• Promote and advocate for the VCSE model, supporting individuals to access wellbeing-focused, community-based support and opportunities for connection
• Welcome and meet service users on arrival at the Listening Lounge
• Use lived experience to provide empathetic support within the drop-in setting
• Participate in joint working, and providing 1:1 sessions with well-known service-users of the LL
• Work collaboratively as part of the team to ensure the safety and safeguarding of service users
• Complete mandatory documentation and maintain accurate records
• Work towards engaging and supporting service users independently
Key Duties (SNMHT):
• Participate in Multi-Disciplinary Team meetings.
• Work alongside fellow professionals.
• To provide service users with structured 1:1 mentoring support.
• Utilise IT systems to record outcomes and share information.
• Record sessions in the agreed format and in line with SNMHT policies.
• To attend individual case reviews and individual / group supervision, consistently reflecting and enhancing skills/knowledge.
• Report any concerns about service users immediately to the Lived Experience Manager.
• To cooperate with Lived Experience Manager, to work safely, to comply with health and safety instructions and information.
• To adhere to SNMHT policies, procedures, protocols and guidelines at all times, in particular the Confidentiality and Information Sharing Policy.
• To work within agreed professional boundaries at all times, recognising the limits and uniqueness of a peer mentoring relationship.
• To take responsibility for updating personal knowledge and skills in order to meet the demands of the post, attending training and other professional development opportunities.
• To ensure that you complete all mandatory training from Mind and SNMHT.
Mandatory Role Description Information:
• Safeguarding Children and the Protection of Vulnerable Adults – All employees are required to adhere to the principles of effective and safe safeguarding of children and vulnerable adults
• Infection Control – Infection prevention and control are the responsibility of all. All staff have a responsibility to protect service users, visitors and each other by consistently observing infection prevention and control guidelines and best practice guidance.
Part Time Living Experience Peer Support Worker (Listening Lounge) Job Description
Please complete the application form and email to: admin@mindinsalford.org.uk
Application deadline: 5pm on Friday 5th June 2026.
Interviews will take place in person, dates to be confirmed.