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Crisis Support

If you are in crisis, you should:

  • Call 999
  • Contact one of the organisations below
  • Call your GP (or if you are accessing their services, the crisis team or the CMHT) during office hours, although the waiting times for this may currently be longer than usual
  • Please attend A&E only as an absolute last resort due to the current pressure the NHS is under (Salford Royal has a mental health liaison team)


The Samaritans

Call on 116 123 (FREE) / Email

24 hour crisis helpline (free for everyone). An excellent helpline for when you are in crisis. The Samaritans will listen to you without judgement.


Text Shout to 85258

Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. They can help with urgent issues such as suicidal thoughts, abuse or assault, self-harm, bullying, relationship challenges.

Mind Urgent Help Tool


This tool is designed to help you understand and manage your situation when you feel like you need help. Among the resources are tools to help you understand and make sense of your experiences, as well as tips for coping and stories from other people who have experienced mental health difficulties. However, if you want to speak to someone right now, the quickest route is to access emergency services.

C.A.L.M (Campaign against Living Miserably)

Call the C.A.L.M helpline on 0800 58 58 58

This is a national helpline for men to talk about any issues they are feeling. Open 5pm – midnight, 365 days a year.


Call the Papyrus Hopeline on 0800 068 4141 / text them on 07786 209697

This is a confidential Suicide Prevention Helpline for young people up to the age of 35 who are worried about how they are feeling or anyone concerned about a young person. (The line is open Mon-Fri 10:00 am to 10:00 pm; Weekends 2:00 pm to 5:00 pm). You can also email

Mind Infoline

Call the Mind Infoline on 0300 123 3393

This infoline provides information on types of mental health problem, where to get help, medication and alternative treatments & advocacy. It is open 9am-6pm Monday-Friday.


Text YM to 85258

Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

They also have a Parents Helpline that you can contact if you are worried about your child. You can speak to one of their experts on by calling 0808 802 5544 for free (Mon-Fri from 9.30am to 4pm).

Kooth & Qwell

Kooth is a free and anonymous online support service which helps children and young people (aged 11-25) to feel safe and confident in exploring their concerns and seeking professional support.

Qwell is a free, safe and anonymous online mental wellbeing community for adults. It offers very similar support to Kooth but tailored for an adult (26+) audience.

Both offer support such as community forums, 1 to 1 online chat support with trained professionals, and useful self help resources. /

NHS 111

Call the helpline for free on 111

NHS 111 can help if you have an urgent or non-urgent medical problem and you’re not sure what to do. This is a 24-hour national helpline providing health advice and information.

NHS Every Mind Matters

The NHS Every Mind Matters website has expert advice and practical tips to help you look after your mental health and wellbeing.

Coronavirus Support & Advice

The Spirit of Salford Helpline is now live. The helpline is for local people who are self-isolating and can’t get support from family, friends or neighbours and need help with:

  • Food shopping
  • Getting essential medication
  • Getting fuel (if you are on a pre-paid meter for gas or electric)
  • Looking after pets

If you need help, or if your group knows someone who does, call 0800 952 1000, Monday – Friday, 8.30am – 6pm.

Greater Manchester Mental Health have launched a 24 hour duty service for both Service Users and Carers on 01204 483071. If you are struggling, please call that number.

The NHS website has up to date information on Coronavirus and any precautions or actions you need to take. This also has links to NHS 111 if you need fast advice and support:

The Public Health England website also has lots of Coronavirus information and help:

National Mind have got some useful tips and resources for maintaining your wellbeing during this difficult period:

National Mind also have useful information for both line managers and staff about supporting yourself and your team when working from home:

If you are in need of support for issues related to domestic abuse, the Government website has a comprehensive list of services that are available nationally during the Coronavirus outbreak:

We hope our directory is as helpful as possible – please use the categories on the right to browse for what you are looking for. If you have any feedback or additions, please contact

Contact Info

Mind in Salford
The Angel Centre
1 St. Philips Place
M3 6FA

0161 710 1070 | Registered Charity No. 1156625

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